Hilton Mexico City Reforma

Fabulous hotel in a nice building with lovely views of the park and Palacio Bella Artes. Wonderful breakfast, reasonably priced food, reasonably priced. Top-notch service overall and parking onsite. Main bar and heated pool. Marvellous location not very far from a mazelike museum👌

Fresh fruit and eggs provided😃

The hotel's decor was vibrant and cute, with beautiful art displays that added charm. The accessibility to nearby attractions made exploring easy without straining myself.

More dining options for varied meals would help.

The place is wonderful, the staff are consistently courteous.

The hotel is clean with top-notch services and reasonably priced food. The property offers fresh fruit and eggs for breakfast. Thank you for an excellent stay.

Location if you want to be in the historical center.

Lousy spa experience. steam off. Obviously it took me a while to get ready and I couldn't use it. Cold Jacuzzi. Spa staff with zero initiative. big plus of this hotel is its pool area and spa. It's a shame that having such nice spa facilities they don't have them ready to use. I called from my room saying I was coming and still when the steam turned off and Jacuzzi was frozen??! I had to go and ask the girls for everything at the entrance. 40 minutes I had to use it were spent asking the girls for something that only makes them smile and give you a towel. Incapable of thinking for if you are there it is to use the facilities and if they don't have them ready the minimum would be that they don't wait for you to ask them to put them in operation. In terms of quality and price, there are other much better options in the historic centre.

I just had an amazing stay with a spacious room and a stunning view of the city, not to mention the world-class massage from Angelica that was heavenly. The executive lounge snacks were a good surprise, particularly the tasty desserts! The photos online.

Great location if you are looking for the Centro Historico attractions.

Location

My work is about Videogames & Internet Trends, so my company choose Premium Hotels with LCD TV to plug the Play Station 3 for local reviews. I change the Hotel after 1 day because the staff can't find the Remote Control to send the signal. (I change to Sheraton at next street to work)

The vibrant decor and beautiful art displays. The location was perfect for exploring nearby attractions. Service was consistently great. A good experience 🌟

The Hilton is beautifully situated in a prime location. The Standard Double Room was spacious and well-appointed, with a comfortable layout that included a wall-in closet and a separate tub and shower. Room service was really good. The food was delicious and delivered promptly, even on a tight schedule. The fitness center was excellent, providing an extensive range of equipment for an optimal workout experience.

Minor issues with furniture and cleanliness.

THE DAY OF DEPARTURE WAS MY BEST TASTE

I INVITED A VERY IMPORTANT DIPLOMAT FROM ENGLAND WHERE MY COMPANY WAS IN CHARGE OF THE EXPENSES IN THE COMPLETE SUITE, MY GUEST WAS SCHEDULED TO LEAVE ONE NIGHT BEFORE MY DEPARTURE, BY MISTAKE OF THE RECEPTION, THEY GAVE EXTRA NIGHT CREDIT TO MY ROOM, LEAVING THE STAY OF MY GUEST TO SEEM AS IF I DID NOT PAY THE LAST NIGHT, MR. 7 NIGHTS PREPAID IN ONE OF THE MOST EXPENSIVE SUITES OF THE PINCHI HOTEL FOR THE LOVE OF GOD, ALMOST $70 THOUSAND PESOS PREPAID WITHOUT ANY DEBT, THE NIGHT OF THE SUPPOSED NON PAYMENT, THEY KNOCKED ON HIS DOOR AT 1030PM AS IF THE FAN WAS LOOKING FOR A REFUGEE, THEY SCARED HIM OBVIOUSLY, HE DIDN'T WANT TO OPEN THE DOOR BECAUSE HE DOESN'T SPEAK SPANISH, THEY CALLED HIM SEVERAL TIMES IN THE ROOM AND FINALLY HE ANSWERED AND THE RECEPTIONIST WOMAN WITH A TONE SIMILAR TO THE EX-WIFE OF A GUY WHO DOESN'T PAY HIS ALIMONY, THREATENED THAT IF HE DIDN'T GIVE HIS CREDIT CARD THEY WOULD RUN HIM OUT ON THE STREET LIKE A BUM, AGAIN, AFTER 7 NIGHTS PREPAID AND WITH INSTRUCTIONS THAT ANY EXTRA CASES HAD TO BE REPORTED WITH MY ROOM, MY GUEST, INTIMIDATED, DROPPED THE CARD AND WAS LEFT ALONE, IN THE MORNING WHEN I ASKED WHY THEY DID NOT DENY ENTRY WITH A KEY AT 3PM AS IS THE CUSTOM OF ANY HOTEL WHERE NO PAYMENT IS REGISTERED FOR THAT NIGHT, THE MAN WENT IN AND OUT OF HIS ROOM SEVERAL TIMES THAT AFTERNOON, WENT UP TO THE 26TH FLOOR SEVERAL TIMES WITHOUT THE CARD BEING BLOCKED, THEY DENIED EVERYTHING, THAT IT IS NOT THEIR POLICY TO TREAT GUESTS LIKE THIS AND MY GUEST HAD NO REASON TO INVENT LESS LIES ABOUT THE TREATMENT. THE JOTITO MANAGER ON DUTY IN THE MORNING OFFERED A WEAK APOLOGY EVEN THOUGH MOMENTS BEFORE HE SAID THAT HE KNEW NOTHING ABOUT THE TERRORIST BEHAVIOR OF HIS RECEPTIONIST AT NIGHT BUT ANYWAY HE OFFERED THE FAKE APOLOGY. WHAT THESE ASSHOLES DON'T KNOW IS THAT MY GUEST IS A FRIEND OF THE HILTON BARREL FAMILY IN LOS ANGELES AND BELIEVE ME HE ALREADY REPORTED THE ATTITUDE OF THESE PEOPLE AND IN A SHORT TIME THE IGNORANT WILL BE WORKING IN CARLS JR. BE INSURED.

in the city center shopping malls location

Rooftop Pool Surprise

The enormous room offered excellent comfort and quick access to the lively city below. Happy-hour snacks in the executive lounge complemented our evenings perfectly.

Our plans crumbled when the rooftop pool was closed for a private event without prior notice. We had to spend extra for day passes elsewhere.

We tried fresh fruit and eggs, everything was outstanding...

Lux hotel with a good location for reasonable price

The hotel staff should call for a taxi if requested so by the customers. The concierges of the hotel suggested only limousines and were very reluctant to call for a taxi. Needless to say, the drivers of limousines charged triple price for any trip.